Novashine

Frequently Asked Questions | Novashine

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We are located at Columbia, Missouri. All of our products are manufactured in our FDA registered facility where our team of highly trained engineers and scientists use the finest equipment to produce our whitening gel.

How does it work?

Our teeth whitening gel contains hydrogen peroxide, which is an active whitening agent that whitens stains in your enamel. Upon application, hydrogen peroxide quickly releases oxygen molecules that eliminate stains in your teeth. It is then activated by our LED light! Our whitener tested next to other brands proved to be one of the most effective on the market!

What are the ingredients in the teeth whitening gel?

Key Ingredients:

Hydrogen Peroxide: Key whitening ingredient

Potassium Nitrate: Reduces tooth sensitivity

Xylitol: Sweetener that benefits our teeth

Glycerin: Natural humidifier

When can I expect my package?

We process orders in 1-2 business days. We ship our packages with priority mail so you should receive your package within a week. If it takes longer, feel free to contact us through the email below:

business@novashinesmile.com

Does it work on veneers?

No unfortunately it won't whiten the veneer itself, but it does help in restoring your surrounding teeth to match the veneer's shade.

Does it work with braces?

If you have braces, you should not whiten your teeth. However you can still try our Teeth Whitening Toothpaste and our Matcha Mud Mask. After your braces are removed, we’d love to help get your teeth bright and white with our kit!

Can I use it while pregnant or nursing?

We recommend you to contact your doctor for professional advice.

Can I eat after whitening?

Yes, you are free to eat after a whitening session! However, just be mindful of staining foods like coffee, tea and berries immediately after!

Is it safe to swallow the gel?

Yes, it is perfectly safe if some of the gel is swallowed during the whitening session! However, we recommend spitting if excess saliva occurs during your whitening session.:)

Do I have to keep the gel refrigerated?

No, the gel will remain effective if it is not refrigerated. We only recommend refrigeration if you are planning on storing the gel long-term (+6 months).

What if my mouthpiece light stops working?

If your light stopped working or you're experiencing it turning on and off, we will gladly replace it! Just contact us and we can help you with anything you need!

Contact: business@novashinesmile.com

What are the ingredients in the Matcha Mud Mask?

Our mask is made with: Volcanic Mud, Green Tea Matcha, Lemon Extract, Kaolin Clay, Bentonite Clay, Vitamin E, Aloe Vera Extract, Sweet Almond Oil, Citric Acid,Vitamin C, and Orange Oil. Made to be used with any skin type!

How do I find a missing package that shows as delivered?

If your tracking information shows that your package was delivered, but you can't find it, within 36 hours of expected delivery you can:

- Verify the shipping address - Look around the delivery location for your package (around your house, back porches, bushes, your apartment complex’s office) - See if someone else accepted the delivery (family members, roommates, neighbors) - Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

Is Novashine bad for your teeth?

Novashine is 100% safe for your enamel and teeth. It does not use Ultra-Violet light as some confuse it to use. Our light is a perfectly harmless LED light system. It emits a blue energizing light that makes the gel work faster and more effectively :). With a revolutionary gel formula the kit is the perfect choice for those wanting maximum results and a safe, made in the USA product.

Does Novashine Teeth Whitening Kit use UV light?

Nope! Our kit does not use Ultra-Violet light. Our kit has cold-light technology that uses perfectly harmless LED lights and emits blue light waves to help the gel whiten faster and more effectively :)

Where is Novashine made?

Unlike other Teeth Whitening options that are largely made in China, our kit is made right here in the USA in our state of-the-art FDA registered facility so you can guarantee you're getting a safe, effective, and perfectly made product:)

My Novashine mouthpiece is shutting off?

If you notice that your light is shutting off after 10-15 seconds the most common cause is due to using an IPhone 11S Pro Max. These devices require a new, custom adapter which we are sending out for free to those that use this model. Please contact us if you have this device and it is shutting off. We currently offer 4 USB options with the kit so you can use any other device in the mean time while you whiten your teeth ( laptop, charging cube, tablet, etc. )

In the rare event you aren't using this model and it is shutting off, please contact us!:) We have a 2-year warranty for our light and we will ship you a new light within the same day.

Contact: business@novashinesmile.com

How long does Novashine last?

Your Novashine teeth whitening gel typically lasts 1.5 years! If you aren't sure about the expiration date, just check the EXP date on the package!

How often should you use novashine

We recommend using Novashine Teeth Whitening Kit once a day for 5 days when you start it! Then you can use it 1-2 times a week to maintain your bright smile!

Does Novashine actually work?

YES! We spent 1 year to develop the most effective teeth whitening formula and our patented gel is made in the USA in our own facility! When paired with our LED Teeth Whitening Mouthpiece, the gel works faster and more effectively! Most people see noticeable change in just 2-3 sessions!

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