At Novashine, we strive to ensure your satisfaction with every purchase. We understand that sometimes you may need to return a product, and we have outlined our return policy below to assist you in the process.
Eligibility for Returns:
- Only unopened products in their original condition and packaging are eligible for return.
- Products must be returned within 30 days from the date of purchase.
- Before returning a product, please contact our customer support team at email@example.com to initiate the return process.
- Our team will guide you through the necessary steps and provide you with a return authorization if your return meets the eligibility criteria.
- Please include the return authorization number on the package when returning the product.
- The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a traceable shipping method to ensure the safe return of the product.
- Shipping fees for the original purchase are non-refundable.
- Once the returned product is received and inspected, we will process your refund.
- Refunds will be issued in the original form of payment used during the purchase.
- Please allow 15 - 30 business days for the refund to be processed and reflected in your account.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support immediately.
- We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.
- We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Please note that by making a purchase from Novashine, you agree to adhere to the terms and conditions of this return policy.
If you have any further questions or require clarification, please reach out to our customer support team. We are here to assist you and ensure a seamless shopping experience.