Return Policy

At Novashine, we strive to ensure your satisfaction with every purchase. We understand that sometimes you may need to return a product, and we have outlined our return policy below to assist you in the process

Eligibility for Returns:

• Only unopened products in their original condition and packaging are eligible for return.
• Products must be returned within 30 days from the date of purchase.

Return Process:

• Before returning a product, please contact our customer support team at business@novashinesmile.com to initiate the return process.
• Our team will guide you through the necessary steps and provide you with a return authorization if your return meets the eligibility criteria.
• Please include the return authorization number on the package when returning the product.

Return Shipping

• The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a traceable shipping method to ensure the safe return of the product.
• Shipping fees for the original purchase are non-refundable.

Refund Process:

• Once the returned product is received and inspected, we will process your refund.
• Refunds will be issued in the original form of payment used during the purchase.
• Please allow 15 - 30 business days for the refund to be processed and reflected in your account.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support immediately.
• We will provide instructions for returning the item and arrange for a replacement or refund as appropriate.

Exchanges